FAQ's

How does VROM promote and market your property?

Can I promote and rent my own property?

How are rates established?

What are the guest amenity packages and how do they work?

What are some of the normal expenses for the rental program?

What about cleaning services and maintenance?

What about maintenance?

What type of rental tenant will be allowed in my unit?

What if there is damage by a rental tenant?

How do we receive our rental proceeds?

What about linens?

What about owner and owner’s free guest use?

Does VROM accept credit cards and who pays the fees?

How does VROM promote and market your properties? Each property has their own customized website on one to three Internet Rental sites based on the plan chosen (Gold, Silver or Bronze). All inquiries are property specific ensuring the owner that they receive all intended bookings. In the event that a requested property is booked, alternate similar properties will be offered using unit specific criteria such as availability, pricing, location and number of bedrooms/bathrooms.

VROM utilizes the most searched Internet Vacation Rental sites available. Utilizing weekly updated statistical analysis of daily visits we contract with the most searched websites. Experience has shown that 3 or 4 web sites consistently have the most inquiries from quality, interested renters and, therefore, we recommend that all of our contracted owners utilize more than one site whenever possible.

VROM has identified several proven marketing strategies to separate your vacation property from the rest. Participation in these programs is optional but strongly encouraged. There are three levels of guest amenity packages available. Please see the FAQ on guest amenity packages for a more detailed explanation of these.

Each renter also receives a follow up letter from VROM with the return of their security deposit with instructions on how to leave a comment in the property’s website guest book.  In addition owner’s are encouraged to email VROM with comments written in your property guest book so that VROM can add these to your website guest book. VROM keeps a detailed database on renters so that they can be contacted periodically to encourage repeat bookings.

Can I promote and rent my own property?  VROM encourages owners to promote their rental property to friends, relatives and business associates. VROM Gold Plan includes a special service that will host your own individual web page (in addition to the 3 Internet Rental sites) in order for you to promote your property to friends, neighbors etc… without exposing them to competing properties. In addition this page will be hyperlinked whenever possible to the Internet Rental Sites so that interested renters can view additional photos of your property at no additional expense to you.  VROM works with you to honor discounts you may wish to offer to friends and family members. VROM fees are due on all rentals whether procured by VROM or property owner.

How are rates established?  VROM works with property owners to establish all rental rates and terms. It is in the best of interest of the property owner and VROM to maximize your rental income and insure that your property rents for the maximum amount obtainable. A market analysis is performed using current comparable properties to determine competitive rental rates.  Due to competitive market conditions, tourist fluctuations and demand VROM reserves the right to alter rates and terms and make special rates and terms at its discretion in order to maximize the OWNERS rental income and occupancy percentage.

What are the guest amenity packages and how do they work?   VROM offers three different guest amenity packages. The basic package is mandatory bit the others are optional and strongly encouraged and will help secure repeat satisfied renters.

BASIC GUEST PACKAGE

This includes a starter basket – of coffee, tea, creamer, sugar & sugar substitute; in addition we provide a single load dishwasher detergent. Charge is $5.00 per turnover. This package also includes a starter amount of paper products (toilet paper, paper towels, etc) and replacements for light bulbs and furnace filters. This keeps your condo presentable and fresh without charging nitpicking charges.

PREMIUM GUEST PACKAGE

This includes the basic package plus a complimentary bottle of wine at check in. Charge is $20.00 per turnover.

DELUXE GUEST PACKAGE

What about cleaning services and maintenance? Repeat business is based on happy customers. Everyday maintenance of your property prolongs its life and increases its value. VROM employs an exceptional cleaning service that is second to none. The cleaning staff inspects each property as they clean (a great way to notice damage or substandard maintenance) as well as inspecting the complete unit after cleaning. Our cleaning service prides itself on preparing each unit to our strict standards for the next arrival. A clean, well-maintained property is one the owner is proud of and the rental tenants request when they plan their next vacation. This cleaning service is charged to the rental tenant as an additional charge.

What about maintenance?  VROM establishes a cash reserve for the purpose of maintenance out of the first month’s rental proceeds from each property. This cash reserve is managed by VROM for the benefit of the owner in order to keep the property in excellent condition. Of course, the necessity for large expenditures requires consultation with the owner but small items are just repaired or replaced i.e. Light bulbs, remote batteries, smoke detector batteries, and furnace filters. If any maintenance is needed it will be identified on your next monthly statement.

What type of rental tenant will be allowed in my unit?  While most owners want to maximize rental of their property they of course do not want to rent to someone who may cause damage to your property. VROM has a strict policy designed to promote family-oriented rentals only. NO UN-CHAPERONED VACATIONING STUDENTS OR SINGLE GROUPS UNDER THE AGE OF TWENTY-FIVE ARE ALLOWED TO RENT VROM PROPERTIES. Our maximum concern is for the protection of the property and our aggressive pursuance of rentals will not be at the property’s expense. VROM’s staff is thoroughly trained in screening prospective rental tenants to assure that they meet the quality standards required. This is spelled out in the rental contract signed by the renter.

What if there is damage by a rental tenant?  VROM requires damage deposit from each property reservation. The amount of this deposit is based on the property and is usually $250.00 to $500.00. This damage deposit is required thirty days in advance of rental and therefore is completely in the hands of VROM by the time of rental. At each departure cleaning staff inspect each property for damages. If it is determined that there are damages the repair cost is charged and deducted from the rental tenant’s deposit. Upon approval of the cleaning staff, VROM will return the damage deposit to the rental tenant generally 7 to 10 days following check out.

How do we receive our rental proceeds? Each month VROM supplies each property owner a detailed statement of the previous month’s rental activity. The statement itemizes all income and expense items. A net proceeds check is rendered and sent with this monthly statement. This statement should serve as verification of your income and expenses for tax purposes.

What about linens?  VROM offers a complete linen package that includes all linens that property owners should have on hand. Our linens are some of the nicest available and insure that each guest has a pleasant night's sleep. There is an initial charge for the linen service of $250 for one and two bedroom condo's; $350 for a three bedroom condo and $400 for a four bedroom condo. Annually VROM will charge a replenishment charge based upon wear and tear of the linens in the total pool. This charge is much less than the initial charge and averages around $100 per year.

What about owner and owner’s free guest use?  VROM allows each owner unlimited use of their property AT ANY TIME. Owners must, however, reserve their property through VROM rental services to ensure that availability calendars are kept current at all times. No fees other than departure cleaning services apply.

Does VROM accept credit cards and who pays for the fees?  VROM accepts all major credit cards for reservation, rental and security deposits. Credit cards have become a way of life and are not only needed as a courtesy to rental tenants but also provide for guaranteed up-front funds for the owner with no worries about collection particularly with short notice rentals. The fees associated with credit card use are an expense to the owner. VROM only charges the rate that is paid to the credit card provider.

What are some of the normal expenses for the rental program?  VROM tries to keep expenses to a minimum. We too have seen the nitpicking expenses charged by some other rental programs. There are no hidden charges to property owners. The only fees charged are: Annual Website Fee ($300 - $500 per property), 15% fees on all rentals, credit card fees (generally 3%), Initial Linen Package, Guest Packages ($5- $40/turnover) and maintenance which varies dependent on individual job.